Legal

Refund Policy

Learn how Afrigora handles refunds for tailoring services, fabric purchases, wallet transactions, and marketplace orders.

Last updated: June 24, 2026

01

Introduction

This Refund Policy governs purchases of tailoring services, African clothing and fabrics, wallet transactions, and other services offered through Afrigora. By using the platform, you agree to the terms outlined below.

Afrigora acts as a marketplace connecting customers with tailors, vendors, and service providers. Refund eligibility depends on the type of transaction, the stage of fulfillment, and the evidence provided during review.

02

Tailoring Services

Custom tailoring orders involve measurements, design choices, and production timelines agreed between the customer and the tailor through the platform.

Eligible refunds

  • The tailor fails to deliver the order within the agreed timeline without a reasonable explanation or platform-approved extension.
  • The finished item differs significantly from the measurements, design specifications, or materials selected by the customer.
  • The tailor cancels the order after payment has been made.
  • The delivered garment is materially defective and cannot reasonably be corrected through alteration.

Non-refundable situations

  • Incorrect measurements were provided by the customer.
  • The customer changes their mind after tailoring work has commenced.
  • Minor variations in color, fabric texture, or design occur due to material availability or normal craftsmanship.
  • The customer approves the finished work and later requests a refund.
  • Delays caused by the customer’s failure to attend fittings, approve samples, or respond to tailor requests.

Refund processing

  • Approved refunds for tailoring services are credited to the customer’s Afrigora wallet within 7–14 business days.
  • Partial refunds may apply where work has partially progressed but delivery standards were not met.
  • Afrigora may require photos, order records, and communication history before approving a tailoring refund.
03

Purchase of African Clothing & Fabrics

Ready-made clothing and fabric orders follow standard marketplace delivery rules, including inspection windows and return conditions.

Eligible refunds

  • The wrong item or material was delivered.
  • The material received is damaged upon delivery.
  • The order is not delivered within the promised delivery period, subject to verified logistics delays beyond the customer’s control.
  • The product received is materially different from the listing description or approved order details.

Return conditions

  • Items must be unused and in their original condition, including tags and packaging where applicable.
  • A return or refund request must be submitted within 2 days of confirmed delivery.
  • The customer must provide evidence supporting the refund request, such as photos, videos, or delivery records.
  • Return shipping instructions must be followed when physical return of goods is required.

Non-refundable items

  • Used, cut, altered, or damaged fabrics caused by the customer after delivery.
  • Orders customized according to customer specifications.
  • Clearance, final-sale, or promotional items marked as non-refundable at checkout.
  • Perishable or hygiene-sensitive products once opened or used, where applicable.
04

Wallet Services

Deposits

  • Funds deposited into an Afrigora wallet are generally non-refundable once successfully credited.
  • Deposits may only be reversed where a technical error or duplicate charge is confirmed after investigation.

Transfers

  • Transfers made from the wallet to other users, bank accounts, or mobile money accounts are final and irreversible once successfully processed.
  • Refunds will only be considered if the transaction failed but the user’s wallet was debited.
  • Refunds may apply where a technical error caused duplicate charges.
  • Refunds may apply where an unauthorized transaction is confirmed after investigation.

Failed transactions

  • If a transfer fails and funds are deducted, the platform will automatically reverse the transaction within 24–72 hours where possible.
  • Where automatic reversal fails, users may contact support with transaction details for manual review.
05

Seller & Tailor Responsibilities

Vendors and tailors using Afrigora agree to uphold marketplace standards and cooperate with dispute investigations.

Vendor obligations

  • Deliver products and services as advertised and within agreed timelines.
  • Cooperate with investigations regarding disputes, refunds, and customer complaints.
  • Accept valid refund claims approved by Afrigora after review.
  • Maintain accurate listings, pricing, and availability information.

Afrigora reserves the right to deduct approved refunds from vendor or tailor balances where necessary.

06

Dispute Resolution

Customers should raise concerns promptly so Afrigora can review order records while evidence is still available.

Afrigora may request additional documentation before making a final decision. Failure to provide requested evidence may delay or prevent refund approval.

Complaint timelines

  • Delivered products: within 2 days of confirmed delivery.
  • Tailoring services: within 2 days of the agreed delivery date or receipt of the finished item.
  • Wallet issues: within 7 days of the transaction date.

Evidence required

  • Order number, receipt, or transaction reference.
  • Photos or videos showing the issue with delivered goods or completed tailoring work.
  • Communication history between customer and seller or tailor on the platform.
  • Delivery confirmation details where delivery disputes are involved.
07

Refund Method

Approved refunds are typically issued to the user’s Afrigora wallet balance for faster resolution and reuse on the platform.

In exceptional cases, Afrigora may issue refunds through the original payment method where wallet crediting is not appropriate.

Afrigora reserves the right to determine the most appropriate refund method based on the transaction type and investigation outcome.

08

Fraud Prevention

Afrigora reserves the right to refuse refunds where fraud, abuse, false claims, chargeback manipulation, or policy violations are suspected.

Accounts involved in repeated invalid refund requests may be suspended or permanently restricted.

09

Policy Changes

Afrigora may update this Refund Policy at any time. Material changes will be reflected on this page with an updated revision date.

Continued use of the Afrigora platform after changes are published constitutes acceptance of the revised policy.

10

Contact Support

For refund requests, disputes, or questions about this policy, contact Afrigora support using the details below.

Support channels

  • Email: support@afrigora.biz
  • Phone: +234 803 509 9186
  • Include your order ID, transaction reference, and supporting evidence when submitting a request.

Support response times may vary during peak periods. Providing complete information helps us resolve cases faster.

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