Legal

Privacy Policy

Learn how Afrigora collects, uses, stores, and protects your personal information when you browse our website, create an account, shop, or use tailoring and wallet services.

Last updated: June 27, 2026

01

Introduction

This Privacy Policy explains how Afrigora ("Afrigora", "we", "us", or "our") handles personal information when you visit https://afrigora.biz, use our mobile experiences, create an account, place orders, book tailoring services, or interact with our marketplace.

You do not need an account to read this policy. It applies to all visitors and users of the platform.

By creating an account, placing an order, funding a wallet, or otherwise using Afrigora, you acknowledge that you have read and understood this Privacy Policy.

This policy should be read together with our Terms & Conditions and Refund Policy.

02

Information We Collect

We collect information that you provide directly, information generated through your use of the platform, and limited information from trusted service providers.

Information you provide

  • Account details such as name, phone number, email address, password, and profile information.
  • Delivery addresses, billing details, and contact preferences.
  • Order information, including product selections, customization instructions, and communication with sellers or tailors.
  • Body measurements, design preferences, and fitting notes submitted for tailoring or custom clothing services.
  • Wallet funding, withdrawal, and transfer details required to process transactions.
  • Messages, reviews, ratings, support requests, and dispute-related submissions.
  • Business or vendor information if you register as a seller, tailor, or service provider.

Information collected automatically

  • Device type, browser, operating system, IP address, and general location derived from IP.
  • Pages viewed, search queries, referral URLs, session activity, and interaction with listings or ads.
  • Cookies, local storage, and similar technologies used to keep you signed in and improve site performance.
  • Log data such as timestamps, error reports, and security events.

Information from third parties

  • Payment processors and wallet partners confirming transaction status.
  • Delivery and logistics partners providing shipment updates.
  • Identity or fraud-prevention providers where verification is required.
  • Social sign-in providers if you choose to authenticate through them, subject to their own policies.
03

How We Use Your Information

We use personal information to

  • Create and manage accounts, authenticate users, and provide customer support.
  • Process orders, payments, wallet transactions, refunds, and dispute reviews.
  • Connect customers with sellers, tailors, and service providers and display relevant marketplace content.
  • Facilitate measurements, custom orders, consultations, and order fulfillment.
  • Send transactional messages such as order confirmations, delivery updates, and security alerts.
  • Improve platform performance, detect fraud, enforce our policies, and protect users.
  • Send marketing or promotional communications where permitted by law and your preferences.
  • Comply with legal obligations, respond to lawful requests, and resolve complaints.

We do not sell your personal information to third-party advertisers.

05

How We Share Information

We share personal information only when necessary to operate the marketplace, complete transactions, or meet legal requirements.

If Afrigora is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction subject to appropriate protections.

We may share information with

  • Sellers, tailors, and service providers involved in fulfilling your order or consultation.
  • Payment processors, banks, mobile-money providers, and wallet infrastructure partners.
  • Delivery, logistics, and customer-support partners assisting with order completion.
  • Technology providers that host, secure, analyze, or support our platform under contractual safeguards.
  • Professional advisers, auditors, or authorities when required by law or to protect rights and safety.
  • Other parties with your direction or consent, such as when you choose to share order details externally.

Public or profile information

  • Reviews, ratings, and public profile details you choose to make visible on the platform.
  • Store or tailor listings, portfolio media, and business contact details submitted for marketplace display.
06

Cookies & Similar Technologies

We use cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use Afrigora.

Types of cookies we may use

  • Essential cookies required for sign-in, checkout, security, and core site functionality.
  • Preference cookies that remember settings such as language or region where available.
  • Analytics cookies that help us measure traffic and improve performance.
  • Marketing cookies, where used, to understand campaign effectiveness.

Your choices

  • You can manage cookies through your browser settings.
  • Blocking essential cookies may prevent parts of the platform from working correctly.
  • Where required by law, we will request consent before placing non-essential cookies.
07

Data Retention

We retain personal information for as long as needed to provide services, complete transactions, resolve disputes, enforce agreements, and comply with legal obligations.

Account information is generally kept while your account remains active and for a reasonable period afterward unless deletion is requested and permitted by law.

Order, payment, wallet, and dispute records may be retained longer where required for accounting, tax, fraud prevention, or regulatory compliance.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely store it.

08

Security

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration.

No online service can guarantee absolute security. You are responsible for keeping your password confidential and notifying us promptly if you suspect unauthorized account access.

If we become aware of a security incident that affects your personal information, we will take appropriate steps in line with applicable law.

09

Your Rights & Choices

Depending on your location and applicable law, you may have rights regarding your personal information.

You may have the right to

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete account or profile information.
  • Request deletion of personal information, subject to legal and operational requirements.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing emails or messages using the unsubscribe method provided.

How to exercise your rights

  • Contact us at support@afrigora.biz with enough detail to verify your request.
  • Update certain account details directly through your profile or settings where available.
  • We may need to retain some information to complete orders, prevent fraud, or comply with law even after a deletion request.
10

Children's Privacy

Afrigora is not directed to children under 16, and we do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information to us, contact us and we will take appropriate steps to review and remove the information where required.

11

International Data Transfers

Afrigora primarily serves users in Africa and may process information in Nigeria and other countries where we or our service providers operate.

Where personal information is transferred across borders, we take reasonable steps to ensure appropriate safeguards consistent with applicable law.

13

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Material updates will be posted on this page with a revised date. Continued use of the platform after changes take effect constitutes acceptance of the updated policy where permitted by law.

14

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact Afrigora using the details below.

Support channels

  • Email: support@afrigora.biz
  • Phone: +234 803 509 9186
  • Website: https://afrigora.biz

Please include your account email or phone number and a clear description of your request so we can assist you efficiently.